Privacy Policy — lv4d Platform

Introduction

lv4d ("we," "us," or "our") operates the online betting and gaming platform accessible at lv4d.cam. We are committed to protecting the privacy and security of all personal information entrusted to us by our Players. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with your use of the lv4d platform and all associated services.

This Policy applies to all individuals who visit, register on, or interact with lv4d, including prospective players who browse the platform without completing registration. By registering an account or using the lv4d platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between lv4d and its Players. Together, these documents form the complete framework governing your use of the platform.

Definitions

The following terms carry the meanings defined below throughout this Privacy Policy:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including name, email address, date of birth, financial account details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means lv4d, which determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" means any third-party service provider that processes personal data on behalf of lv4d under a data processing agreement.
• "Player" or "You" means any individual who accesses or uses the lv4d platform, whether as a registered member or as a visitor.
• "Cookies" means small text files placed on your device by the lv4d platform to store session information, preferences, and usage analytics.
• "KYC" means Know Your Customer procedures, including identity and address verification, carried out to prevent fraud and money laundering.

Data We Collect

lv4d collects the categories of personal data described below. We collect only what is necessary for the specific purposes outlined in Section 5 of this Policy.

3.1 Registration Data

When you create an lv4d account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (city, province, postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Indonesian Rupiah / IDR by default)

3.2 Identity Verification (KYC) Data

To comply with anti-money-laundering obligations and to verify your identity before processing withdrawals, we collect:

• Photograph or scan of your Indonesian National Identity Card (KTP) or passport
• Selfie photograph taken alongside your identity document
• Proof of address documentation (utility bills, bank statements) where required for higher-value transactions

3.3 Financial Data

To process deposits and withdrawals, we collect:

• Bank account details (account number, bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account references)
• Cryptocurrency wallet addresses (for USDT deposits and withdrawals)
• Transaction history (amounts, timestamps, payment method references)

3.4 Usage and Technical Data

Automatically collected when you use the platform:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, features used, session duration, and click-stream data
• Betting and gaming activity logs
• Login timestamps and session identifiers

3.5 Communications Data

When you contact our support team via live chat or email, we retain:

• The content of your messages and any attachments you provide
• Support ticket identifiers, agent notes, and resolution records
• Your contact preferences and communication history

How We Collect Data

lv4d collects personal data through the following channels:

• Direct submission: Information you provide at registration, during KYC verification, when making a deposit or withdrawal, or when contacting support.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you browse or interact with the platform.
• Third-party sources: Identity verification results from KYC service providers; fraud signals from payment processors; device fingerprint data from security partners.
• Payment providers: Transaction confirmation data from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and cryptocurrency networks.

Purposes of Processing

lv4d processes your personal data for the following clearly defined purposes:

lv4d does not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or where required by applicable law.

Legal Basis for Processing

lv4d relies on the following legal grounds to process your personal data:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions — including account management, deposit and withdrawal processing, and customer support.
• Legal obligation: Processing required to comply with anti-money-laundering regulations, KYC obligations, and lawful requests from competent authorities.
• Legitimate interests: Processing undertaken to prevent fraud, maintain platform security, improve our services, and detect bonus abuse — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, informed, and freely revocable consent. You may withdraw consent at any time by contacting [email protected].

Data Sharing & Disclosure

lv4d does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

7.1 Service Providers

We engage third-party data processors who act strictly on our instructions under binding data processing agreements. These include:

• KYC and identity verification providers — to validate identity documents submitted during account verification.
• Payment processors — including banking partners (BCA, BRI, BNI, Mandiri), e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja), and cryptocurrency infrastructure providers — to facilitate deposits and withdrawals.
• Game content providers — such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Pocket Games Soft — who may receive anonymized session tokens to deliver game content.
• Fraud and security vendors — to assess transaction risk and identify suspicious activity patterns.
• Cloud infrastructure providers — for secure data storage and platform hosting.

7.2 Legal and Regulatory Disclosure

We may disclose personal data to competent authorities, courts, or regulators where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of lv4d, our Players, or the public.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of lv4d's business, personal data held by lv4d may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained. You will be notified of any such transfer in advance where reasonably practicable.

International Data Transfers

lv4d operates internationally and may transfer your personal data to servers or service providers located outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to maintain a level of data protection equivalent to that applied within Indonesia, including:

• Contractual clauses requiring receiving parties to apply equivalent data protection standards.
• Transfers only to jurisdictions or organizations that provide adequate data protection as determined by applicable international standards.
• Encryption of data in transit and at rest for all cross-border transfers.

By using lv4d, you acknowledge and consent to the transfer of your personal data as described in this section.

Data Retention

lv4d retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The general retention framework is set out in the table in Section 5. The following specific principles apply:

• Active accounts: All account data is retained for the full duration of your registered account.
• Closed accounts: Following account closure, registration and KYC data is retained for a minimum of 5 years to satisfy anti-money-laundering recordkeeping obligations.
• Financial records: Transaction records are retained for a minimum of 7 years in accordance with international financial compliance standards.
• Inactive accounts: Accounts with no login or transaction activity for 12 consecutive months may be archived. The data associated with archived accounts is held for 5 years before secure deletion.
• Marketing data: Retained until you opt out of marketing communications or request deletion, whichever occurs first.

At the end of each applicable retention period, personal data is securely deleted or irreversibly anonymized.

Security Measures

lv4d implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmissions between your device and lv4d's servers.
• Encrypted data storage for all sensitive personal data, including identity documents, financial account details, and passwords (stored using one-way cryptographic hashing).
• Role-based access controls (RBAC) ensuring that lv4d staff can access personal data only to the extent required for their specific job function.
• Multi-factor authentication (MFA) on all internal administrative systems.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Segregated storage of player funds data from operational system data, minimizing the blast radius of any potential data incident.
• 24/7 security monitoring with automated alerting for unusual access patterns or potential breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, lv4d will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the breach.

Cookies & Tracking Technologies

lv4d uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies may be placed on your device:

11.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your logged-in session, remember your preferences within a session, and enable core security features. They cannot be disabled without breaking platform functionality.

11.2 Analytics Cookies

These cookies collect anonymized data about how Players use the platform — which pages are visited most frequently, where users encounter errors, and how navigation flows are used. This information helps lv4d improve the user experience. We use only first-party analytics where possible.

11.3 Functional Cookies

These cookies remember your choices — such as your preferred language or display settings — to provide a more personalized experience across sessions.

11.4 Marketing Cookies

Where you have consented, marketing cookies may be used to track the effectiveness of lv4d's promotional campaigns and to deliver relevant offers. You may withdraw consent for marketing cookies at any time by adjusting your browser settings or contacting [email protected].

Most browsers allow you to control cookie behavior through their settings. Disabling certain cookies may limit your ability to use some features of lv4d. For full details on managing cookies, consult your browser's documentation.

Your Rights

As a Player on lv4d, you have the following rights regarding your personal data. To exercise any of these rights, contact our Data Privacy team at [email protected] with the subject line "Privacy Rights Request":

• Right of Access: You may request a copy of the personal data lv4d holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. For registration data, many fields can be updated directly within your Account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that KYC and financial transaction records must be retained for the periods specified in Section 9.
• Right to Restrict Processing: You may request that we limit processing of your data to storage only, pending resolution of a dispute about its accuracy or the lawfulness of our processing.
• Right to Data Portability: You may request a copy of the personal data you provided to lv4d in a structured, machine-readable format (JSON or CSV).
• Right to Object: You may object to processing based on our legitimate interests (including direct marketing), in which case lv4d will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

lv4d will respond to all verifiable privacy rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Protection of Minors

lv4d is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All registrations are subject to age verification at sign-up, and accounts are subject to KYC review which confirms date of birth against official identity documents.

Third-Party Links & Services

The lv4d platform may contain references to or integrations with third-party game studios, payment providers, and technology partners. While we carefully select these partners and require them to maintain appropriate data protection standards under contract, lv4d is not responsible for the privacy practices of third-party entities once you interact directly with their services outside the lv4d platform.

We recommend reviewing the privacy policies of any third-party service providers whose services you use in conjunction with lv4d, including your chosen bank or e-wallet provider (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja).

Policy Amendments

lv4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will notify registered Players by displaying a prominent notice within the platform and/or sending a notification to your registered email address at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the lv4d platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or lv4d's data practices, please contact our Data Privacy team through the following channel:

• Email: [email protected] — please include "Privacy Policy" or "Data Rights Request" in the subject line for faster routing.
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the lv4d platform homepage.
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours (WIB, UTC+7) and provide a substantive response within 30 calendar days.

If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction. lv4d will cooperate fully with any such investigation.